Rules for buyers

We want to maintain a safe, fair, and enjoyable marketplace for both buyers and sellers. If you're a buyer, we ask that you review and understand our policies, including the InsectBayUser Agreement, before you bid on or buy an item.

Guidelines for buyers

Buyers and sellers sometimes need to be able to get in touch with each other, and we need to be able to contact our members as well. You can't use InsectBay if your account contains false contact information.

The types of behavior that we don't allow from buyers such as making unreasonable demands of a seller, or taking advantage of the InsectBay Money Back Guarantee are outlined in our feedback policy and money back guarantee.

Rules about bidding and paying

You must pay for any item you commit to buying. Some InsectBay sellers use an auction-style format, allowing you to bid on an item. Bidding is fun, but keep in mind that each bid you make is a binding contract to buy the item if you win. The same is true for Buy It Now purchases. Not paying for an item after you agree to buy it has negative consequences, explained in our unpaid item policy.

You can only bid if you really intend to buy the item.

You can't bid the item that you sell. The self-bidding violates our policies.

Be careful about bidding on several items if you want only one. If you're the winning bidder of more than one auction-style listing, you need to purchase all the items you've won, even if they're the same or similar.

You can retract a bid, if you placed a bid by mistake. Send a message to the seller immediately and ask to retract the bid. For example, if you meant to bid $10 but accidentally bid $1000, you can ask to retract incorrect bid. Even then, you need to bid the amount you originally intended immediately. Never use this practice to manipulate the bidding process and get advantage in competition with the other buyers. Bid manipulation is unfair, and it may have serious consequences.

Make sure that you read the listing description before you bid. Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale. For example, some sellers only want to sell to bidders who live in a certain country, or who will pay using certain payment gateway. Only bid on or buy an item if you can meet the requirements described in the listing. If you bid on an item and you don't meet the seller's requirements, we consider that unwelcome and malicious buying. This is a violation of our policies.

If you know the seller, you can't bid on the item with the intent to increase its price or desirability artificially. This rule applies to family, friends, roommates, employees, and online connections. Buying items from someone just to increase their Feedback score or improve their search standing is called shill bidding, and it's against our policies.

You can't offer to buy items outside of InsectBay. Our policies don't cover items bought outside of our site. If you buy items outside of InsectBay, we don't protect you against fraud. Sellers must follow the same rule, so if a seller offers to sell you something outside of InsectBay, don't accept the offer.

If you buy an item from a seller in other country, you can't ask the seller to mark the item as a gift in the customs declaration. This is illegal, and against our policies.

Rules about Feedback

You can't abuse the Feedback system. Make sure that you understand and follow all of ourFeedback policies.

If you're having a problem with a seller

Reporting policy violations

If you want to report a policy violation, please provide us a reference URL to our policy to avoid misunderstanding and to prove that the other member is really breaking the rules.

Please describe the issue short and clear.

Report a listing only once. Multiple emails about the same listing slow down our investigation.

When we receive your report, we look at all the circumstances, including the member's history, before we decide whether to take action. If we aren't sure about something or can't prove it with certainty, we may not take any action. In addition, we won't discuss the results of an investigation. Learn more about ourUser Privacy Notice.

False reporting of policy violations can have serious consequences.